Related articles
Edit |
Discuss Article
CustomerA customer is someone who purchases or rents something from an individual or organisation.
Types of Customer
Customers can be classified into two main groups; Internal and External customers. An internal customer is someone who works for the organisation, possibly in another department or another branch. External customers are essentially the general public.
These two groups can be further broken down:
Internal Customers
- People working in different departments
- People working in different branches
External Customers
- Individuals
- Individuals of different needs
- Individuals of different cultures
- Business people
- Groups
Needs and Expectations
Customers have needs and expectations that need to be observed by the organisation. A need is something that the customer needs, like car insurance being low. An expectation is something that the customer won't necessarily get but they expect to get, like a car getting from a person's place of departure to their destination.
Source | Copyright
|
 |
 |
|
Webmasters: Add your website here:
Readers: Edit |
Discuss Listings
eComplaints.com
Provides a forum for consumers to register and publish complaints about goods and services, share experiences, find contact information for consumer interest organizations.
http://www.ecomplaints.com/
Starbucked - Consumer Activism is for Everyone
Jeremy Dorosin takes on Starbucks. A problem with a wedding gift sparks a website that major newspapers and network TV news have turned into a major consumer backlash.
http://www.starbucked.com/
Rip-Off Report
Research and share consumer frauds, rip-offs and get advice on how to get your money back.
http://www.ripoffreport.com/
Bovis Homes
Points out how narrow Bovis Homes garages are. This cannot be seen from the brochures and handouts.
http://www.bovisgroans.com/
Nikon Coolpix Cameras Defective
Consumer bought defective Nikon Coolpix950 camera, sent it back for service three times, and each time received a camera with a different dysfuction.
http://www.visi.com/~stu/
Natwest Bank Fraud
Claims against the illegal and unethical practices of National Westminster Bank, UK.
http://www.natwestfraud.com
Quest of the Unquietmind
Web journal of thoughtful dissent.
http://unquietmind.com/
masonite Siding Class Action Settlements
Includes Masonite hardboard siding page, Omniwood siding page, Woodruf roofing page.
http://www.masoniteclaims.com/
Reportbook.com
"Book" of "reports" on local businesses, service companies and professionals, written by consumers. Organized by city and category.
http://reportbook.com
No one answering at Wells Fargo
Bank's vaunted phone service has customers on hold. By Mark Calvey. [San Francisco Business Times]
http://sanfrancisco.bizjournals.com/sanfrancisco/stories/1996/12/23/story4.html
Scandinavian tour operator VING
How worlds biggest tour operator (Airtours) acts when an accident happens. Actual material form investigation, police reports and correspondence from VING management told by survivor of bus crash.
http://www.vingkund.com/en
Problem with Ecost.com
Full details of a problem with this a purchase of software from this company.
http://www.stephanemaes.com/ESSEM/pub/webpub.htm
Consumer Alerts
A personal list of companies the author has had dealings with in the past. Includes copies of complaints and correspondence.
http://www.madwand.org/
BankRate.com: Complain to your bank -- and win
Offers general advice about resolving bank complaints.
http://www.bankrate.com/brm/news/chk/20000728.asp
Truth about Priceline.com, The
A traveler's account of how Priceline.com charged their credit card for unusable tickets.
http://www.angelfire.com/nt/priceline/
Don't Shop at Target Stores
Examines negative experiences with Target's customer service and return/exchange policies.
http://www.dontshopattarget.com
Clicks & Misses: How Priceline's Grocery Service Delivers Headaches
Diane Brady thinks Priceline WebHouse Club is a lot of effort for a little savings. [Business Week]
http://www.businessweek.com/ebiz/9911/el1119.htm
Complain Complain
Provides professionally written, custom complaint letters to businesses.
http://complaincomplain.net/
The UK Consumer's Complaint List
Forum for consumers to air their complaints and accounts.
http://www.clik2complaints.co.uk/
GoodYear and JustTires Aren't Very Nice
A 3-year story of a broken price guarantee, and a store that refused to pay a refund.
http://www.internetusers.com/~members/justtires/
Floramex, Personal Bad Experience
Customer paid for delivery of fresh roses. Roses developed purple spots the next day, and died without ever blossoming.
http://www.fortunecity.com/skyscraper/zeros/1884/Floramex.htm
JC Penney's Customer Treatment Philosophy
JC Penney sent erroneous report of $2607.93 judgment for nonpayment of store credit card debt to credit reporting agencies. Despite collection attorneys admitting error in May 2000, report still not retracted in January 2001.
http://ihatejcpenney.homestead.com/
Malbax.com
A UK customer site warning about the problems associated with purchasing cigarettes and tobacco via the internet, from other EU countries. Includes customer comments.
http://www.malbax.verybad.co.uk
Rude Insulting Bank Employees
Bank employees who are described as stone-faced, unfriendly and unprofessional.
http://www.angelfire.com/journal2/atlor4/Rude_Insulting_Bank_Employees.index.html
Companies that Screwed Me
Complaints about several companies.
http://www.daveschultz.com/screwedme/
CompUSA Complaint Forum
A place to add complaints or compliment about the products or services of the company.
http://www.greenspun.com/bboard/q-and-a-fetch-msg.tcl?msg_id=000GwD
Kanes Furniture Fraud
Personal experience after purchasing furniture at the Sarasota branch of Savon Furniture, a branch of Kanes Furniture.
http://www.myopia.org/kanesfurniture/
Bosley Medical Violations
Consumer information regarding the Bosley Medical Group business practices and disciplinary history of L. Lee Bosley.
http://www.bosleymedicalviolations.com/
My Experience with Comcast
Details from an unhappy customer.
http://www.f-comcast.com
Price Waterhouse Coopers Discrimination
Umang Malhotra's detailed account of racial discrimination by Price Waterhouse UK and biased judgments by UK Tribunals.
http://www.eyeuniversal.com/pwc
BosleyMedical.com
Consumer information about The Bosley Medical Institute and Bosley Medical Group. Facts about nationwide hair restoration centers, new patients and first starts.
http://www.bosleymedical.com
Boycott USPS
US Postal Service denied claims for insured damaged computer.
http://www.geocities.com/almeskie/usps.html
Cruise from Hell - Norweigan Cruise Lines
A description of a cruise with links to others who went through the same situations.
http://members.tripod.com/phdewar/main.htm
Vending Business Help and Information
What you need to know before you get into vending. The key to success. All about locators. Save time, aggrevation and money.
http://www.all-vending-machines.com
Jvision Image Name Dispute
Object Insight lawyers threatened trademark infringement lawsuit over filenames containing the letters "jvision", such as an unrelated "jvision.gif" image.
http://er3.com/ojvision/
Ray Ban Sun Optics
Claims firm has a history of defective products and even faultier customer service. One person's story.
http://puttandlisa.tripod.com/rayban.html
Countrywide Home Loan Sucks
Tells a story of unfair business practices with Countrywide Home Loan.
http://www.countrywidehomeloansucks.com
Complaints.com Consumer Complaints
Database of consumer complaints and consumer advocacy.
http://www.complaints.com/
Canadian Tire Destroyed My Engine
Informing the public of one customer's dealings with Canadian Tire.
http://brad.psibersport.com/index.html
The Short End of The Stick
Compares incomes of top corporate CEO's with those of entry level employees to document the growing disparity between rich and poor.
http://www.fdungan.com/stick.htm
Warning! Scientific Glass Works of Ambala Cantt, India
A late 1999 purchase is still undelivered in late 2001. Company does not respond to customer queries.
http://www.pages.drexel.edu/~lfh25/
Consumers Union Statement about Consumer Distorts
Consumers Union's response to now-defunct corporate-backed "Consumer Distorts" website.
http://www.consumersunion.org/products/distortsopi1299.htm
Quarles Petroleum Concealment of Oil Spills
Oil spills and resulting lawsuits are described. Contains information those whose property has been damaged by an incompetent or dishonest oil dealer.
http://home.earthlink.net/~caltrop/
Home Depot screwed us...you're next!
A bad experience with a major purchase from Home Depot.
http://my.voyager.net/~danhellmuth/
Report on Orly the Matchmaker
Information about a lawsuit alleging specific instances of fraud and violations of law in Orly Hadeda's matchmaking services.
http://www.reportorlymatchmaker.com/
The Customer's Story
Asks for consumers stories of bad experiences with customer service for a new book.
http://www.geocities.com/thecustomersstory/
Why I Badmouth Crosswinds.net Whenever I Get a Chance
One webmaster's bad experience with a free web host.
http://geocities.com/crosswindsuser
Roy True - Builder / Investor And Weasel - Justin, Texas
A bad experience with the owner of Conestoga Custom Homes, a distributor of Clear Span Modular Structures.
http://www.eaze.net/~robjones/RoyTrue/
Dotcomavenue.com - A Bad and Ongoing Experience
A report of ongoing troubles with an intransigent service provider.
http://members.cox.net/dotcomavenuevictim/
Fuck National City Bank
Includes a forum for customer discussion, reasons why one should not use National City Bank and the website owners' personal horror story.
http://www.fucknationalcity.com/
Thomson Holidays: Holidays From Hell
Horror stories from this travel company's customers.
http://members.lycos.co.uk/holidayinhell/
HomeSide Lending Complaints
Complaint forum for people experiencing problems with HomeSide Lending.
http://www.homesidecomplaint.com/
AnotherUniverseSucks.org
Created by customers of AnotherUniverse.com in response to mistreatment of customers and over charges to customer credit cards.
http://www.anotheruniversesucks.org
Beware of Priceline.com
A traveler's negative experiences with Priceline.com.
http://www.2think.org/priceline/priceline.shtml
Dishonest Companies in Europe
Reports 'bad' personal experiences and lists companies that are dishonest, do not care about their customers and in some cases behave as thieves.
http://dishonest_thieves.tripod.com/
My Currys Shopping Experience
Story of a Sony television, purchased in October 2000 at Currys in London.
http://currystrouble.tripod.com
Consumer Help Web
Consumer affairs and customer service information about effectively complaining about poor service or goods. Also includes reviews and accepts submissions.
http://www.consumerhelpweb.com/
The Unofficial American Express Consumer Opinion Site
Post and read about experiences on the message boards.
http://www.amexsux.com/
Screwed Central
Numerous forums for posting consumer complaints and injustices.
http://www.screwedcentral.com/
FuckMacMall.com
Customer returned incorrect memory chip to MacMall for replacement in May 1996. MacMall charged for both chips. Small Claims Court awarded customer $1105 judgment, which MacMall still refuses to pay as of January 2004.
http://www.fuckmacmall.com/
Bad Experience with Blue Marble Biking
Tourist on biking tour is bitten by dog, requires stitches. Company is barred from hotel because of incident, and in turn bars tourist from further tours.
http://www.angelfire.com/va3/bluemarbletrip/bm1.html
Boycott Time Warner Cable
Asks all New York Catholics to boycott Time Warner Cable for ignoring years of request to add EWTN Cable TV in their daily programming.
http://www.geocities.com/junmeskie/boycott_timewarner_cable.html
No XpressPost
Claims that Canada Posts' XpressPost insurance policy scams the public due to their bad handling and carelessness with the public's mail.
http://www.geocities.com/noxpresspost
Bookbyte.com Sucks
Alleges the company sells used textbooks that it gets for free from Follett and other book companies, replaces missing pages with photo copies and conducts business under different aliases.
http://www.geocities.com/maxx_fishy/book.html?1032395157420
Klaussner Furniture Fraud
Customer claims company sold sofa which was defective and received no satisfaction after sending letter to the store and talking with customer relations personnel. Alleges complaints on file with Better Business Bureau and Attorney General's office in the State of Florida.
http://www.myopia.org/klaussnerfurniture/
Artemis Hotel
Complaint about the standard of service offered by this hotel on the French Riviera.
http://www.stevedale.homechoice.co.uk/
Charter Communications of Kalamazoo
Customer alleges poor cable TV service.
http://starling.us/plendoj/charter_communications.html
Skyline Sucks
Features forums to post complaints, troubles, fraud stories, lawsuits, and other dissatisfactions.
http://www.skylinesucks.com/index.htm
Penn Manor Condominium Problems
Contains photos and list of zoning code violations of Penn Manor Condominium in Miami Beach, Florida.
http://www.geocities.com/pennmanor1420/
Fraud, Abuse & Evil at Skyline Telephone Membership Corporation
Forum which allows members to post their opinions.
http://www.skylinesucks.com/forum/
Morrison Homes Took My Money
Tells the story of how company took $10,000.00 from buyer because of one word on their contract.
http://morrisonhomestookmymoney.com
Vinyl Windows and Siding Resource
Deals with the author's bad experience with Homeview Contractors Inc. of Timmonium, Maryland and their "Preservation" line.
http://www.angelfire.com/bug/homeimprovement/index.html
It Pays to Complain
Provides articles, online complaint forms, forum, newsletter and contact links to corporations.
http://www.it-pays-to-complain.com
Unofficial Capital One Consumer Complaint Site
Relates bad experiences with credit cards, customer service and billing/credit reporting policies. Includes articles and forum.
http://www.cap1sucks.com
FTDSucks.com
Details negative buying experiences with FTD.com. Includes message board and story submission information.
http://www.ftdsucks.com/
Fesay's Doors - A Consumer Review
Review of the poor service customer received from Fesay's Doors and its owner, Don Fecay, located in Michigan.
http://fesay_doors_review.tripod.com
Beware of Little Danny's Pools
Describes experience with this pool contractor, Danny Ramirez, Sr., doing business in the San Antonio and South Texas areas.
http://www.gvtc.com/~scriven/danny.html
BrandsMart USA - Warrantech - Great American Insurance Service Sucks Protest Site
A consumer shares his ordeal trying to get a new TV fixed after it was purchased from a BrandsMartUSA store in Miami.
http://www.brandstupid.com
Don't Buy from RussianArtSoul.com
Details negative buying experiences with DIADA USA, owner of RussianArtSoul.com and Unigift.
http://dougbates.com/russianartsoul.htm
Ramada Plaza Resorts Vacation Package Vouchers: How to Get a Refund
Shared information from others who have been mislead by this telemarketing scam but able to get a refund even after several months by filling out one form online to the State of Florida.
http://www.angelfire.com/ca3/lola/index.html
National Moving Network
Encourages the consumer to investigate National Moving Network, owner Randy Goldberg, affiliate Massada Moving, pertaining to numerous complaints of fraud and unethical practices, all documented on national tv exposes'. Links provided.
http://www.nationalnetworkmoving.mybravenet.com/
Bally Total Fitness Sucks
Consumer complaints against customer service and company policies. Read personal stories, post a complaint.
http://www.ballysucks.net
Best Buy Receipt Check
Shopper declines to show register receipt for purchase to door guard at Lakewood Best Buy, which is voluntary. Employees attempt to seize cart, stand in shopper's path, and park a truck behind shopper's car to prevent departure.
http://www.die.net/musings/bestbuy/
Bovis Homes Exposed
Describes the problems encountered in purchasing a Bovis property in England. Links to related sites are included.
http://www.bovishomesexposed.com/
PoetryNOTcom
Detailed complaints against Poetry.com, a vanity press.
http://poetrynotcom.tripod.com/index.htm
The Credit Card Complaint Page
Post and read consumer complaints.
http://www.badcreditcards.org
Northwestern Mutual Complaints
National Association of Security Dealers has been investigating allegedly deceptive sales practices.
http://www.nmlcomplaints.com/
Buyers Forum - Yamaha /Harley-Davidson Complaints
Forum to discuss unscrupulous business practices.
http://www.buyersforum.org
Computer Geeks Sucks
Customer bought defective CD-MP3 player, was shipped defective replacement twice, and was charged 15% restocking fee upon returning last one for refund.
http://www.geocities.com/samstinson/
Travel in India
Tourist tells his story about how Tour Club, a travel agency in India, ruined his vacation.
http://jaggi.caltech.edu/misc/travel
Brevard Consumer Complaints Site
Dedicated to providing unedited consumer complaints for Brevard and Orange County, Florida. National complaints are also featured if the company does business in the area. Includes database and articles about scams and rip-offs.
http://www.brevardcomplaints.com/index.html
7582 Smiths Creek Road
Couple in Port Huron, Michigan tells about a bad deal with Royal Mortgage Company and Crest Homes.
http://7582smithscreek.tripod.com/
Lakeland Mills
Consumer claims company in Edmore, Michigan makes defective products that cause injury and urges boycott.
http://www.dslextreme.com/users/jamesbigbass/Gripes/Lakeland_Mills/LM_Gripe.html
Baddealings.com
Forum and database on consumer complaints and scams on products and services.
http://www.baddealings.com
Carefree Toland Pools Consumer Information Alert
Customer tells unpleasant experience of buying pool from company located in Pleasanton, California.
http://www.thomsonsplace.com/toland/
The Complaint Department
A for-fee consumer complaint resolution and letter writing service.
http://www.thecomplaintdepartment.ca/
The Complaint Station
Provides central location to complain about issues related to companies products, services, employment and get rich quick scams.
http://www.thecomplaintstation.com
Hot Springs Village, Arkansas
Report urges anyone interested in purchasing property to obtain a copy of the Property Report required by Federal Law and read the Disclaimer.
http://www.hsvar.org
Warning. 2by2 is a scam.
Explains why you should not buy any of this company's products or services.
http://www.angelfire.com/rebellion/2by2scam/index.html
Warning to Morgan Property renters.
This company does not consider itself responsible for the small losses of renters directly resulting from property mismanagement.
http://echea.org/Morgan_Properties.html
Mr. G's Sucks
Reports plastic restoration service business does not have a quality guarantee. Includes complaint letters.
http://www.rechromedplastic.8m.com
Carolina Furniture Ripoff
Customer claims owner of the store is under investigation for fraud in North Carolina and South Carolina. Includes chronological report.
http://www.angelfire.com/nc3/carolinafurniture/
Camera Confidential
Undercover shopping expedition reveals doubtful deals, padded prices, and pushy salespeople. Offers advice for how to keep from being burned. [PC World]
http://pcworld.shopping.yahoo.com/yahoo/article/0,aid,107855,00.asp
Dot Con Avenue
Gives account of the experience which ninet.co.uk had with fraudulent hosting company,'Dot Com Avenue'.
http://www.dotconavenue.com
Knapp Shoes Lies
Customer claims company makes defective products and values profits over safety. Includes email contact.
http://www.ripelimemedia.com/knapp/
Nice Try, Guitar Center
Guitar Center in West Hollywood sold a defective Yamaha S08 keyboard, then would not give a full refund but charged a 15% restocking fee.
http://shamazon.com/
Joseph Douglas Sucks
Homeowner expresses dissatisfaction in dealing with home builder's customer service representative.
http://www.josephdouglassucks.com
Paltry Homes
Alleges poor workmanship and shoddy construction in Pulte Homes. Includes links to newspaper articles, homeowners' web sites and court cases against the company.
http://www.paltryhomes.com
I Hate Starbucks
Anti-Starbucks site with a guestbook for visitors to voice their opinions.
http://www.ihatestarbucks.com/
Enterprise Rent-A-Car is a Failing Enterprise
Enterprise Rent-A-Car didn't honor reservations, didn't have cars ready as stated, rented cars with nearly empty tanks, and charged higher prices to corporate account holder.
http://www.failingenterprise.com/
tsewQ.com
Complaint forum about long-distance carrier U.S. West/Qwest Communications. Alleges wrongful billing, abuse of power, intimidation, and deception.
http://www.tsewq.com/home/
Huntington Home Builders Problems
Home built by Texas builder Huntington Homes has toxic black mold, many construction defects, and has had 7 water leaks/floods and a gas leak in 5+ years of ownership.
http://www.huntingtonofproblems.com/
Expo Exposed
Customer experience dealing with Home Depot's Expo Design Center. 11 months, $50,000 paid, and job is still incomplete.
http://www.expoexposed.com/
eBay Live 'Customer Service' Transcript
Transcript of customer's conversation with customer service asking for an explanation of cancelled auction and account suspension.
http://www.internet-web-online.com/ebay-customer-service.htm
Cbbomb and Its ClickBank Storefront Script Sucks
List of bugs in ClickBankBomb, complaint that vendor called customer "junbug".
http://www.cbbombsucks.com/
Karcher Vacuum Cleaner Warranty
Customer contacted manufacturer by e-mail about defective floor attachment. Local representive called and made arrangements to come replace the part, but never showed up. Further e-mail not responded to.
http://www.freewebs.com/lawworks/
What's Wrong at Jiffy Lube?
Vehicle inspector at Dallas, Texas, location did not follow regulations when performing vehicle inspection, leading to investigation by Department of Public Safety. Links to dozens of other webpages reporting issues with Jiffy Lube.
http://www.jiffylubeproblems.com/
Incompetent Business Practices of NorthAmerican Van Lines and C & D Moving of Danbury, CT
History of complaint and legal actions from early 2004.
http://www.stephanemaes.com/ESSEM/pub/2004/North_American_C_D_Danbury_3_14_04.htm
Winnebago Rialta Motorhome RV
Account of problems the author experienced with a purchase.
http://www.garagepartner.com/rialta/story1.htm
Costco Web Pharmacy Sucks
Claims online prescription service, not affiliated with the retail chain, is overpriced.
http://www.pearyhenson.org/costcosucks/
Market Express
Customer reports that Internet trading company, aka market4sale.com, promised to act as a used car broker in his behalf but didn't perform service.
http://market4sale.50megs.com
Just Tires Sucks
A description of a store not honoring their low price guarantee and other consumer opinions (both good and bad).
http://www.internetusers.com/~members/justtires/index.asp
|
|
|
